Technical Support Policies

HORTICOPIA^® Website

Presently our website provides updates, documents, demonstrations, FAQ, and problem solving. We are changing our Support site and below are some of the changes you will see:

• For Professional users, there is a Help Desk and Knowledge Base containing an index for easier retrieval and detailed problem solving items.
• On July 1, 2010 support and downloads for HORTICOPIA^® Professional Version IV was discontinued.
• On June 1, 2008 support and downloads for HORTICOPIA^® Professional Version 3 was discontinued.
• On July 1, 2006, support and downloads for HORTICOPIA^® Professional Versions 1 and 2 were discontinued.

HORTICOPIA^® E-mail Support

Student Edition - a Support Request Ticket is available by clicking here. We encourage you to use this form, as it contains information we need to effectively help you solve your problem.

A to Z, Expert Notes Pests and Diseases, and Expert Notes Pruning and Planting - free e-mail support is available for one year from the date of purchase. Please submit a Support Request Ticket is available by clicking here.

Please keep us informed of any change to your email address, as this is how we communicate with our users.

HORTICOPIA^® Professional Version V

This applies only to Professional Version V Users

Be sure you have updated to the latest version of the software before requesting support. Only with the current version can we readily duplicate problems and answer questions.

When requesting technical support, we will need your product number so we can quickly locate your records.

Free telephone support is available for Version V users for the initial installation and for three months following the first program activation (authorization).

Free email support is provided for all Professional Version V Users. A support ticket will have to be submitted for email support. A Support Request Ticket is available by clicking here.

Telephone support is provided at 800-560-6186, Option #2.

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