Technical Support Policies

HORTICOPIA^® Website

Presently our website provides updates, documents, demonstrations, FAQ, and problem solving. We are changing our Support site and below are some of the changes you will see:

• For Professional Version IV users, there are new FAQ pages containing an index for easier retrieval and detailed problem solving items.
• As of June 1, 2006, support and downloads for HORTICOPIA^® Trees, Shrubs and Groundcovers Edition II and HORTICOPIA^® Perennials and Annuals Edition II were discontinued.
• On July 1, 2006, support and downloads for HORTICOPIA Professional versions 1 and 2 will be discontinued.
• The Version 3 update download will still be available.

- HORTICOPIA^® E-mail Support

Professional Versions 3 and IV, and the Student Edition - a Support Request Form is available by clicking here. We encourage you to use this form, as it contains information we need to effectively help you solve your problem.

You can also contact us at support@horticopia.com.

A to Z, Expert Notes Pests and Diseases, and Expert Notes Pruning and Planting - free e-mail support is available at support@horticopia.com.

- HORTICOPIA^® Telephone Support

Professional Version V and IV Users Only – except for holidays, telephone support is provided at 888-270-3751 between the hours of 9am and 5pm Monday – Friday, Eastern Time. Only with the current version can we readily duplicate problems and answer questions.

When calling for technical support, we will need your activation number so we can quickly locate your records.

Please keep us informed of any change to your email address, as this is how we communicate with our users.

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