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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Activations and Authorization
How do I authorize a new computer?
How do I terminate my license if I have Version IV or V of Professional?
What is a Product number or an Activation number?
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Installation
New Installation on Windows 7, 8 and 10 or Server 2008 and later
Running HORTICOPIA® Professional Version V with Windows Vista, Windows 7, 8 or 10
What do I do if I have problems installing the HORTICOPIA® Professional picture libraries?
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SQL Server
How do I get rid of the requirement to run as Administrator in Version V?
SQL Server on a different computer
Running HORTICOPIA® Professional Version V with Windows Vista, Windows 7 or 8
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Backup, Restore, and Moving
How do I install on a new computer and transfer my authored plants, user pictures or Garden Studio data?
How do I back up my authored plants, user pictures, Garden Studio data, MyLists, user notes, and print layouts?
Where is the Horticopia Data folder located?
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Error Messages
License file ## error messages - Explanations of all potential
Permission denied (Error 70)
An I/O error occured while installing a file.
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HORTICOPIA Updates
How do I update HORTICOPIA® Professional?
How do I reinstall the HorticopiaPDF printer?
What are the new features of Version V?
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Networking
What should I do if, on a client computer, I get a "Not authorized" error message?
What do I do if every time I start from a client computer, it asks for the path to the server?
If I have networking, how can I tell what users are logged on to Professional?
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Printing
How do I reinstall the HorticopiaPDF printer?
What is an Omitted or Hidden Picture?
What is a Preferred Picture?
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Garden Studio
Where are my Garden Studio templates located?
What is a Preferred Picture?
Importing a New Form
How to...
How do I find my Version/Build number?
How do I get rid of the requirement to run as Administrator in Version V?
What do I do if I see some kind of unintelligible text in the tabs for the plants in my plant list?
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Support
How do I receive customer service?
What are the restrictions on the use of the pictures and information on the HORTICOPIA Plant Information Site?
Where can I download HORTICOPIA® documentation?
Hardware Key
How do I transfer my license to the hardware key?
How do I authorize a new computer?
How do I update the hardware key driver?
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Version IV
Running HORTICOPIA® Professional version IV with Windows Vista or Windows 7
Where is the Horticopia Data folder located?
I have Version IV and my pictures are not showing up.
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HORTICOPIA A to Z
Installing A to Z under Windows 7
What do I do if when I try to install A to Z and I receive an error message?
When accessing the online help in A to Z, I get an error when running under Windows Vista.
HORTICOPIA Expert Notes
How do I link my Expert Notes to my Horticopia Professional or my A to Z?
What do I do if I am having trouble viewing my Expert Notes (Pruning and Planting or Pests and Diseases)?
How do I install my Expert Notes under Windows 7 and 8?
Plant Information Site
When I print information, some of the text is truncated at the right.
General Questions
What are the System Requirements for HORTICOPIA® Professional?
Does HORTICOPIA® Professional run on a Macintosh?
Why are some of the plant names grayed out?
» More topics
Education Download
Alternate Picture Library Download
Downloading the Education software setup
Installing with non-standard security settings
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