Help Desk Ticket Instructions

Before filling out a Help Ticket, you should search the Knowledgebase to see if your question has already been answered

For HORTICOPIA Professional Version V users and Horticopia Education edition users:

• If the program won't start, reinstall the software from the software disk choosing update
• If you're still having problems, fill out a Help Desk ticket and be sure to include the following information:
• your operating system (Windows 7, 10, Server 2016, etc.)
• the EXACT error message that appears -- take a screen snip and attach it to the ticket
• Very important -- if you are running a network version, does the error occur on the server, a client workstation, both a client workstation and the server

• Fill out the Help Desk Ticket. Be sure to enter your product number. If you don't know it, provide a contact name and organization so we can find you in our records.

You should receive an immediate acknowledgement of your help ticket submission and a response from the Help Desk within 1 to 2 business days. If you do not receive an acknowledgement or response, be sure to check for the response in your Spam/Junk folder.

For HORTICOPIA Professional versions before Version V, we can only provide reauthorizations for the software. We no longer provide any other support. Please see our Support Policies