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Technical Support


Downloads are available to keep your HORTICOPIA® Professional Version V up-to-date. Many problems are readily solved by getting the latest version of HORTICOPIA® Professional. Be sure your system has been updated to the latest build.

Click here for the Version V Refresh Update. This is for a standard HORTICOPIA Professional installation

Click here for the Version V Client Update.This is for a HORTICOPIA Professional client workstation installation. This update is normally done from the Server, but may be done independently with this update.

Updates for HORTICOPIA® Professional legacy Versions 1 through 4 are no longer available.

Updates for Version 5 before the Refresh edition (Version 5.2) are no longer available. Special upgrade pricing is available.

Support Request Form

If your technical support issue is not resolved with updating your system, FAQs, or Help Documents, then complete and submit a Support Ticket and we will help you resolve your issue.

Knowledgebase (Frequent y Asked Questions)

The Knowledgebase (FAQs) can help you resolve problems and explain software and hardware issues. Click here to go to the Knowledgebase home page

SQL Errors and Connection Problems

For help in resolving SQL issues with HORTICOPIA® Professional Version V see SQL Errors and Connections

Error Messages

Error messages can be the result of many different causes:
  • Incorrect installation of the program
  • Anti-virus software deleting HORTICOPIA® files
  • Obsolete hardware drivers or incompatible software
  • Insufficient privileges to run the program

If you receive an error message, the first thing to do would be to make sure you have the most current version of your version of the software. After updating your software, if you are still receiving the message(s), look through our web page on error messages. Common Error Messages

Remote Help

If you have been in contact with Horticopia, Inc. and want a HORTICOPIA technician login to your computer, click here

A to Z, Expert Notes Pests and Diseases, and Expert Notes Pruning and Planting

Free e-mail support is available for one year from date of purchase at support@horticopia.com.

Technical support for the legacy Versions 1 through 4 of HORTICOPIA® Professional has been discontinued.

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Direct comments to webmaster@horticopia.com
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