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Help Desk Ticket Instructions

Before filling out a Help Ticket, you should search the Knowledgebase to see if your question has already been answered

HORTICOPIA Professional Version V users and Horticopia Education edition users

  • You should make sure that you have installed the latest updates
  • If the program won't start, reinstall the software from the software disk choosing update
  • If you're still having problems, fill out a Help Desk ticket and be sure to include the following information
    • your operating system (Windows 7, 8, Server 2012, etc.)
    • the EXACT error message that appears -- take a snip and attach it to the ticket
    • Very important -- if you are running a network version, does the error occur on the server, a client workstation, both a client workstation and the server

Fill out the Help Desk Ticket. Be sure to enter your product number. If you don't know it, provide a contact name and organization so we can find you in our records.

If you do not receive a response from the Help Desk within 1 to 2 business days, check for the response in your Spam/Junk folder.

For HORTICOPIA Professional versions before Version V, we can only provide reauthorizations for the software. We no longer provide any other support. Please see our Support Policies



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