HORTICOPIA, Inc.    
HORTICOPIA leading since 1991
           
   
Installation Support Google


HORTICOPIA® Professional generally ships as a 6 CD set.  Depending on the package purchased, you may or may not use all CDs for your installation.

Before installation you must disable any virus scanning utilities and all other programs you may have running.  These will interfere with the installation. Some anti-virus software is very difficult to turn off. If this is the case, we recommend starting the computer in safe mode and then installing the program. See Installing the Program in Safe Mode.

The first disk in your CD set is labeled Software Disk.  This disk is used to load the software on your computer.  The additional disks labeled H1, H2, W1, W2, & W3 are the picture libraries.  They should not be loaded until after installation of the software is complete and you have an icon on your desktop.
If you have autorun enabled, the installation should begin when you insert the CD.  You can also locate and run the file SetupProIV.exe on the CD.  
If your system does not have the latest MDAC (Microsoft Data Access Components) or JET engine, the installer may need to update these components before HORTICOPIA Professional can be installed.  These components require that your system be rebooted so as a result you may need to reinitiate the install process.  Your system may need to reboot up to 3 times before installation is complete.  When installation is complete, you should see a HORTICOPIA Professional icon on your desktop and under the Start menu | Programs.
For questions not answered above or if you are having a problem while installing your software, complete the form below.
 

Contact Information:

Activation # (XX-###-###-###) Note: the XX will be one or more letters.

name

company/organization

e-mail

phone #

HORTICOPIA® version # Checking your version

Windows® operating system

Macintosh® User Version Number
*Macintosh® Users must provide version number and windows operating system

Please mark all that apply below:

The program gives an error message  (please enter message along with specific details regarding what actions you were doing in the program that caused the message to occur.) How to copy an error message

If you can duplicate the error message repeatedly, please list (in detail) the steps you go through in the box above.  If the message occurs at a specific time during installation or when trying to install a particular file, please specify time and file name.

Other problem (please describe in detail)

 

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