Source of the Problem: This problem has been isolated to computers using an Intel graphics chipset with current Intel drivers. It is most often found on new computers (especially Dell) since they have the latest drivers. The particular drivers vary, so you'll need to contact Intel or your computer manufacturer.

Workarounds: At Horticopia, we've been able to reproduce this problem on only one computer, which happens to have the Intel chipset. The computer worked fine with the drivers it came with (Intel version 6.13.10.3514). However, when we updated the driver to Intel's most current release, the "fuzzy toolbar" problem appeared. Experimenting with this computer, we have discovered three different workarounds, described below. We cannot be sure these will work for you, so you should continue with your efforts in contacting both Intel and your computer manufacturer.

After you install a new driver or change any graphic settings, the toolbars need to be reset in HORTICOPIA^® Professional. You can do this in the Horticopia Control Panel by clicking the Reset Toolbars checkbox.

1. From within HORTICOPIA^® Professional, go to the Tools menu and select Launch Control Panel.
2. Click OK to quit HORTICOPIA^® Professional. The Horticopia Control Panel will start.
3. Click the Toolbars box at the top right of the General tab area.
   
   
   
   
4. Click on OK.
5. Restart HORTICOPIA^® Professional.

Version IV users with the latest versions can make the "reset toolbars" occur automatically each time the program is started by:

1. From the Tools menu, choose Customize
2. On the Workbench tab, check Reset toolbar on Startup
   
   
   
   
3. Click on OK

Three Different Workarounds:

• Change your display settings to high color (16 bit) mode. See below if you don't know how to change display settings. This will make the displayed pictures slightly less vivid, but won't affect the print quality. If you don't know how to change display settings, see the section below entitled "Changing Display Settings".
• Change your display settings to high color (16 bit) mode and the back to true color (32 bit) mode. If you take this approach, you must do this every time you boot the computer. If you don't know how to change display settings, click here.
• In some cases, an older driver is available which will resolve the problem. The driver from Intel version 6.13.10.3510 dated April 16, 2003 can be found on Intel's website among the "archived" drivers. See the following link: Intel Archived Drivers

Be sure that the driver you use is compatible with your chipset. Be sure you enable the "System Restore" function on your computer so you can go back to the previous state if things don't work out right. You may also wish to experiment with newer drivers.

Changing Display Settings

Use one of these methods:

• From the Windows Start menu, select Control Panel.  Then select Display from the list.  This will open the Windows Display control panel. Click on the Settings tab.  On the Color Quality drop-down, select a different color quality.  Click on OK.
• You can get to the Display control panel by RIGHT-clicking on a your desktop (a spot where the background appears) and then selecting Properties. Then, follow the instructions in step above.
• In some cases, you may be able to right-click on your desktop and the pop-up menu will give you the ability to change the display mode.
• Most Intel graphic drivers install an icon in the system tray (usually the rightmost area of your taskbar). You can right-click on this icon and change the display mode from the pop-up window's options.

Last update: 12:48 PM Wednesday, June 28, 2006

• What do I do if the toolbar is greyed out or not visible?

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